At Terra Tek, we stand behind the quality of our products and want our customers to be fully satisfied with their purchases. If you’re not happy with your order, here’s how you can return it:
Return Time Frame: You have 30 days from the date of purchase to initiate a return.
Condition of Returns: Items must be in new, unused condition, with all original packaging and accessories included. Used, damaged, or altered items may not be eligible for a return.
Return Process:
- Contact our customer service team at admin@terratek.co.nz to start your return process.
- Provide your order number and the reason for your return.
- We will provide you with a Return Authorization Number (RAN) and return instructions.
Refunds: Once we receive and inspect your returned item(s), we’ll process your refund to the original payment method within 5-7 business days. Please note that shipping fees are non-refundable.
Exchanges: If you wish to exchange an item for a different size, color, or product, please follow the return process. Once the return is accepted, place a new order for the desired item.
Faulty or Incorrect Items: If you’ve received a faulty or incorrect item, please contact our customer service team immediately. We will prioritize resolving the issue through a replacement or refund at no additional cost to you.
Return Shipping: Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service as we are not liable for items lost in transit.
Final Sale Items: Please note that certain items marked as final sale cannot be returned or exchanged unless they are defective.
Questions: If you have any questions about our returns policy or need assistance, please reach out to our customer support.
Policy Changes: Terra Tek reserves the right to update this returns policy at any time.
Thank you for choosing Terra Tek for your outdoor gear needs. We’re here to ensure your satisfaction with every purchase.